Below are frequently asked questions about creating and managing products in the e-commerce section of Admoji. Find answers on product groups, product charges, and product lifecycle.
Q: How do I create products?
A: Go to CRM > Products. The page shows your existing Product Groups. To add a new group, click Add group — a modal opens where you enter the group name and settings. Once the group is created, click Add Product inside the group to add individual product charges. Each charge has a Type (Sale, Upsell, or Shipping), a Billing Type (One Time or Recurring), an Amount, and optional Fulfillment and Tax settings. For a step-by-step guide with screenshots, see: How to Create Products.
A: Go to CRM > Products. The page shows your existing Product Groups. To add a new group, click Add group — a modal opens where you enter the group name and settings. Once the group is created, click Add Product inside the group to add individual product charges. Each charge has a Type (Sale, Upsell, or Shipping), a Billing Type (One Time or Recurring), an Amount, and optional Fulfillment and Tax settings. For a step-by-step guide with screenshots, see: How to Create Products.
Q: What is the difference between Product Groups and Product Charges?
A: A Product Group is a container that holds one or more product charges. It has a name and an ID (e.g. My Product (ID-42)), and its settings include Active status, Access Restriction, and Unbundle options. A Product Charge (shown as a row inside the group) is the actual price point — it has its own ID, Name, Type (Sale, Upsell, or Shipping), Billing Type (One Time or Recurring), Amount, and Fulfillment/Shipping configuration. Each product group has an API key used to activate all charges in that group; you can also pass an individual product charge's Product ID to activate it directly via the API. Use separate product groups for each product type (e.g. main product, upsell, shipping) rather than placing all charges under one group.
A: A Product Group is a container that holds one or more product charges. It has a name and an ID (e.g. My Product (ID-42)), and its settings include Active status, Access Restriction, and Unbundle options. A Product Charge (shown as a row inside the group) is the actual price point — it has its own ID, Name, Type (Sale, Upsell, or Shipping), Billing Type (One Time or Recurring), Amount, and Fulfillment/Shipping configuration. Each product group has an API key used to activate all charges in that group; you can also pass an individual product charge's Product ID to activate it directly via the API. Use separate product groups for each product type (e.g. main product, upsell, shipping) rather than placing all charges under one group.
Q: How do I delete a product?
A: There are two delete actions in CRM > Products:
Delete a product charge: Click the Delete icon (trash) in the Actions column of the products table inside the group. A confirmation dialog will appear — confirm to remove the charge permanently.
Delete a product group: Click the ... (three-dot) menu next to the group name, then select Delete. A confirmation dialog will appear — confirm to remove the entire group and all its charges permanently.
Both actions are irreversible. If you may need the product or group again later, use the Edit option to deactivate it instead.
A: There are two delete actions in CRM > Products:
Delete a product charge: Click the Delete icon (trash) in the Actions column of the products table inside the group. A confirmation dialog will appear — confirm to remove the charge permanently.
Delete a product group: Click the ... (three-dot) menu next to the group name, then select Delete. A confirmation dialog will appear — confirm to remove the entire group and all its charges permanently.
Both actions are irreversible. If you may need the product or group again later, use the Edit option to deactivate it instead.