This section addresses common questions about order confirmation emails and email autoresponders in Admoji. These Q&A items will help you understand how to properly configure and troubleshoot email notifications.
Q: How do I setup an order confirmation email?
A: First, create an SMTP profile under Administration > Plugins > SMTP Setup. Then, create an email template under CRM > Autoresponders > Templates, selecting the appropriate template type and customizing the body to your needs. Next, create an event under CRM > Autoresponders > Events by providing a name, selecting the SMTP server and template created above, and then selecting the product(s) this event should apply to from the Products table on the same page. Finally, open the campaign you want to use under CRM > Campaigns, navigate to the Email Autoresponders tab, click New, select the event in the modal that appears, and click Save.
A: First, create an SMTP profile under Administration > Plugins > SMTP Setup. Then, create an email template under CRM > Autoresponders > Templates, selecting the appropriate template type and customizing the body to your needs. Next, create an event under CRM > Autoresponders > Events by providing a name, selecting the SMTP server and template created above, and then selecting the product(s) this event should apply to from the Products table on the same page. Finally, open the campaign you want to use under CRM > Campaigns, navigate to the Email Autoresponders tab, click New, select the event in the modal that appears, and click Save.
Q: How can I enter a descriptor and have it display in the order confirmation emails and the thank you page of my website?
A: Descriptors can be added within the Processor configuration settings (Merchants > Processors). To display a descriptor within an order confirmation email, add the descriptor token "{$descriptor}" into the email body of your template under CRM > Autoresponders > Templates. To add it to your website's thank you page, refer to the API guide under adding a sale transaction.
A: Descriptors can be added within the Processor configuration settings (Merchants > Processors). To display a descriptor within an order confirmation email, add the descriptor token "{$descriptor}" into the email body of your template under CRM > Autoresponders > Templates. To add it to your website's thank you page, refer to the API guide under adding a sale transaction.
Q: My Order Confirmation emails are not going out. What is wrong?
A: Make sure that the email autoresponder event has been added to the campaign by going to CRM > Campaigns, editing the campaign, and verifying the event appears in the Email Autoresponders tab. Also confirm that the event has at least one product assigned to it — events without products will not trigger email sends.
A: Make sure that the email autoresponder event has been added to the campaign by going to CRM > Campaigns, editing the campaign, and verifying the event appears in the Email Autoresponders tab. Also confirm that the event has at least one product assigned to it — events without products will not trigger email sends.
Q: Sometimes the order confirmation emails takes longer than usual to send out. How can I remove this delay?
A: Add this API endpoint (mark as complete) to the last page or confirmation page of your website.
A: Add this API endpoint (mark as complete) to the last page or confirmation page of your website.
Q: How do I resend an email autoresponder to an existing customer?
A: Open the customer profile and expand the Emails section. Each row shows an email that was sent out. Click the Resend action button on the row you want to resend — a confirmation modal will appear where you can verify the recipient email address before sending.
A: Open the customer profile and expand the Emails section. Each row shows an email that was sent out. Click the Resend action button on the row you want to resend — a confirmation modal will appear where you can verify the recipient email address before sending.
Q: How do I just send one email order confirmation for multiple products?
A: Within your email autoresponder template body, you must use the {$productlist} token, and when adding the upsell transaction through the API, you must send the same OrderID created when creating a sale transaction. The OrderID is not the same as the CustomerID. Refer to the API Guide on adding an upsell transaction.
A: Within your email autoresponder template body, you must use the {$productlist} token, and when adding the upsell transaction through the API, you must send the same OrderID created when creating a sale transaction. The OrderID is not the same as the CustomerID. Refer to the API Guide on adding an upsell transaction.