Configure automated email alerts in Admoji to monitor critical business metrics and respond quickly to potential issues. The Alert System allows you to create email alerts for various limit parameters based on your transactional activity.
Step 1: Access the Alert System
Click Go to E-commerce.
Go to Administration.
Select Alert System.
Types of Alerts You Can Create
The system supports four main types of alerts to monitor different aspects of your business:
Processing Limit: Set alerts when you reach or exceed your total processor limit based on a percentage of your total limit or amount thresholds.
Refund: Monitor refunded transactions with alerts based on percentage thresholds (ratio) or count limits.
Decline: Get notified when you reach certain percentage levels of declined transactions (ratio) or when declines occur consecutively.
Chargeback: Set alerts based on percentage (ratio) or count thresholds for chargebacks.
Step 2: Create a New Alert
Once you're in the Alert System interface, click the New button to create a new alert. This will open the Add New Alert modal where you can configure your alert settings.
Step 3: Select Alert Type and Rule
Choose the type of alert you want to create and select the appropriate rule:
Processing Limit: Choose between "Exceeds Amount" or "Within Monthly Limit".
Refund: Choose between "Ratio" or "Count".
Decline: Choose between "Ratio" or "Consecutive Count".
Chargeback: Choose between "Ratio" or "Count".
Step 4: Configure Processor Selection
Select one or more processors to apply the alert to. This ensures the alert is triggered for the specific payment processors you want to monitor. You can select individual processors or choose to apply the alert to all processors.
Step 5: Set Alert Thresholds
Enter the threshold value based on your alert type and rule:
For Ratio Alerts: Enter any number from 1 to 100 (percentage).
For Count Alerts: Enter any number (count threshold).
For Amount Alerts: Enter any amount without the $ sign (currency threshold).
Step 6: Configure Email Notifications
Type an email address in the Email field and click the + button to add it. Repeat for each additional recipient. Added emails appear listed below the field and can be removed individually.
Step 7: Save Your Alert
Review all your settings and click Save to create the alert.
Managing Your Alerts
Once an alert is saved, it will appear in the Alerts table. You can:
View Alert Details: Click the info icon to see detailed information about processors and settings.
Edit Alerts: Click the edit icon to modify existing alert configurations.
Delete Alerts: Click the delete icon to remove alerts you no longer need.
Search and Filter: Use the search functionality to find specific alerts.
Configure Table Columns: Click the settings icon to customize which columns are visible in the alerts table.