Below are frequently asked questions about setting up and managing fulfillment in the e-commerce section of Admoji. Find answers to common questions about fulfillment integrations, tracking numbers, order processing, and more.
Table of Contents
- Fulfillment Basics.
- Fulfillment Integrations.
- Tracking and Shipping.
- Order Management.
- Advanced Features.
Fulfillment Basics
Q: Can I send a test order to fulfillment?
A: Test orders cannot be sent to fulfillment. Use a live transaction to send orders to your fulfillment provider. We recommend testing merchant accounts with a live transaction before launching.
A: Test orders cannot be sent to fulfillment. Use a live transaction to send orders to your fulfillment provider. We recommend testing merchant accounts with a live transaction before launching.
Q: How do I add a fulfillment center to my account?
A: Go to Administration > Plugins. Select the Fulfillment tab, pick an integrated fulfillment center and enter your credentials. Apply fulfillment to your products by selecting this fulfillment integration within the product settings under CRM > Products.
A: Go to Administration > Plugins. Select the Fulfillment tab, pick an integrated fulfillment center and enter your credentials. Apply fulfillment to your products by selecting this fulfillment integration within the product settings under CRM > Products.
Q: How do I create a fulfillment delay?
A: Set fulfillment delays at the product level. Go to CRM > Products, find your product and click edit. In the product edit page, open the Fulfillment tab and enter the number of hours in the Fulfillment Delay (hours) field, then save. Leaving this field empty defaults to a 3-hour delay; enter 0 to remove the default delay.
A: Set fulfillment delays at the product level. Go to CRM > Products, find your product and click edit. In the product edit page, open the Fulfillment tab and enter the number of hours in the Fulfillment Delay (hours) field, then save. Leaving this field empty defaults to a 3-hour delay; enter 0 to remove the default delay.
Fulfillment Integrations
Q: Can I setup more than one plugin instance of the same fulfillment house?
A: Yes. For example, you can setup more than one ShipStation plugin at the same time and use them as needed within your setups.
A: Yes. For example, you can setup more than one ShipStation plugin at the same time and use them as needed within your setups.
Tracking and Shipping
Q: How do I automatically email tracking numbers to customers?
A: Tracking numbers auto-populated from your fulfillment provider can be sent via the Shipment Confirmation email template. Create the template and event, then apply it to your Campaign ID.
A: Tracking numbers auto-populated from your fulfillment provider can be sent via the Shipment Confirmation email template. Create the template and event, then apply it to your Campaign ID.
Q: How does the Ship Amount field work under the product settings?
A: The Ship Amount field adds an extra amount to the total billed and only works for the initial transaction. Recurring cycles use a Shippable toggle instead of a separate Ship Amount field. To create a separate shipping charge with its own transaction ID, create a shipping charge type product instead.
A: The Ship Amount field adds an extra amount to the total billed and only works for the initial transaction. Recurring cycles use a Shippable toggle instead of a separate Ship Amount field. To create a separate shipping charge with its own transaction ID, create a shipping charge type product instead.
Order Management
Q: How do I reship an order?
A: In the customer profile, expand the Fulfillments section. Click the Reship action button (truck icon) on the fulfillment row you want to reship. Confirm in the modal that opens. This reships without additional billing. For bulk reship operations, use the Fulfillment report (Fulfillment > Fulfillment).
A: In the customer profile, expand the Fulfillments section. Click the Reship action button (truck icon) on the fulfillment row you want to reship. Confirm in the modal that opens. This reships without additional billing. For bulk reship operations, use the Fulfillment report (Fulfillment > Fulfillment).
Q: How do I send a free shipment or reship for free?
A: Issue a new transaction and set the price to $0.00 for a new customer, or use the Reship feature under an existing customer's account.
A: Issue a new transaction and set the price to $0.00 for a new customer, or use the Reship feature under an existing customer's account.
Advanced Features
Q: What fulfillment providers are available?
A: Admoji offers integrations with multiple fulfillment providers including Fulfillment Lab, Generic, UST, ShipStation, ShipRight, VeraCore, Rapid Fulfillment, ShipHero, ShipBob, 3PL, and Fulfil. If your provider is not listed, contact our sales department to request a custom integration or use our Open API for development.
A: Admoji offers integrations with multiple fulfillment providers including Fulfillment Lab, Generic, UST, ShipStation, ShipRight, VeraCore, Rapid Fulfillment, ShipHero, ShipBob, 3PL, and Fulfil. If your provider is not listed, contact our sales department to request a custom integration or use our Open API for development.
Q: How do I configure fulfillment for specific products?
A: Go to CRM > Products, find your product and click edit. In the Edit Product page, go to the Fulfillment tab. Enable the Shippable Product toggle and select your fulfillment provider from the Provider dropdown. You can also set a Fulfillment Delay (hours), External Product Key (SKU), Inventory Count, and Fulfillment Cost as needed.
A: Go to CRM > Products, find your product and click edit. In the Edit Product page, go to the Fulfillment tab. Enable the Shippable Product toggle and select your fulfillment provider from the Provider dropdown. You can also set a Fulfillment Delay (hours), External Product Key (SKU), Inventory Count, and Fulfillment Cost as needed.