Configure automated retry attempts for recurring transactions in Admoji to handle declined payments. You can set up multiple retry attempts, with each retry configured for a specific number of days after the previous attempt. This helps maximize successful recurring payments and reduce customer churn.

Step 1: Access Product Settings

1. Click Go to E-commerce.

2. Go to CRM > Products.

3. Locate the product group containing the product you want to configure.

4. Click the Edit button in the Actions column for the specific product.

Step 2: Navigate to Retries Tab

1. Click the Retries tab to access the retry configuration section.

Step 3: Configure Retry Attempts

1. Click the New button to add a new retry attempt.

2. Within each Retry Attempt, choose your Retry Timeframe (number of days after the previous attempt).

3. Enter the Retry Amount for each attempt (can be different from the original amount).

4. Configure additional retry attempts by clicking New again.

5. Click Save to apply your retry configuration.

Step 4: Understand Retry Timing

In the example above, 3 retry attempts were set on day 3, 5, & 7 with different retry amounts. This equates to a retry on day 3, day 8 (5 days after first retry attempt), and day 15 (7 days after the 2nd retry attempt). After the 3rd attempt, the retry attempts will stop as there are no extra retry attempts created.

Advanced Retry Configuration Options

The retry system provides additional configuration options for enhanced control:

• Transaction Response Text Filter: Configure which decline responses should trigger retry attempts.

• Reset Attempts: Reset retry attempts for all customers of the product.

• Update Current Retry Rules: Apply new retry rules to existing customers.

• Force Processor: Specify which payment processor to use for retry attempts.

• Retry Amount Percentage: Set retry amounts as a percentage of the original amount.

Related articles

• How to Use the Decline Runner