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My Order Confirmation emails are not going out. What is wrong?

Ensure that email autoresponder events are properly created and assigned to your campaigns. Order confirmation emails require correct configuration of email templates, autoresponder events, and campaign settings to function properly.

How to Fix Order Confirmation Email Issues

  1. Click Go to E-commerce.

  2. Go to CRM > Autoresponders > Templates and confirm you have an order confirmation email template created.

Email templates list

  1. Go to CRM > Autoresponders > Events and confirm you have an event created for order confirmations.

Go to E-commerce

  1. Go to CRM > Campaigns in the main navigation.

  2. Click the edit icon (pencil) next to the campaign you want to configure.

Edit icon

  1. Click the Email Autoresponders tab.

  2. Click New to open the Select Event modal.

Select Event

  1. Select the order confirmation event(s) using the checkboxes — optionally filter by Template Type to narrow the list.

  2. Click Save.

Template Type
Important: Events must have products assigned to trigger email autoresponders. If an event has no products assigned, emails will not be sent. You can check for events without products in the Events tab of the campaign.

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