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How do I setup an order confirmation email?

To set up order confirmation emails, you need to create an SMTP profile, an email template, an email event, and then apply the event to your campaign. For general information about creating email templates, see How to Setup Email Autoresponder Templates.

How to Setup Order Confirmation Emails

  1. Click Go to E-commerce.

  2. Go to Administration > Plugins, click the SMTP Setup tab, and click New to open the New SMTP Mail Server modal. Fill in your server details and click Save.

New SMTP Mail Server

  1. Go to CRM > Autoresponders > Templates and click New to open the Add New Template page. Select the Template Type, customize the subject and body, and click Save.

Template Type

  1. Go to CRM > Autoresponders > Events and click New to open the Add New Event page. Enter a name, select the SMTP Server and Template you created, then select the products that should trigger this email. Click Save.

Template

  1. Go to CRM > Campaigns, click the edit icon (pencil) next to your campaign, and navigate to the Email Autoresponders tab. Click New, select the event you created, and click Save.

Email Autoresponders
Email Autoresponders
Important: Events must have products assigned and be linked to a campaign to send emails. If an event has no products selected, no emails will be triggered.

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