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How do I send a test order to fulfillment after fulfillment is setup within the e-commerce section?

To send a test order to fulfillment, you must process a transaction using a live payment source — not test credit cards. Test orders created with test credit cards are automatically excluded from fulfillment processing.

Requirements for Test Order Fulfillment

To successfully send a test order to fulfillment, you must meet these requirements:

  • Live Payment Source: Use a real credit card or payment method, not test credit cards.

  • Fulfillment Setup: Make sure your fulfillment system is properly configured and connected.

  • Merchant Account: Have a live merchant account configured and active.

  • Product Configuration: Make sure products are properly set up with fulfillment settings.

Important: Test orders using test credit cards will not be sent to fulfillment. You must use a live payment source to test the complete fulfillment flow.

How to Send a Test Order to Fulfillment

  1. Go to For Customers > Add New Order.

  2. Select Customer Order as the order type.

Customer Order

  1. Fill in the customer details.

  2. Choose products that have fulfillment configured.

Customer Order

  1. Enter a real credit card or live payment method (not test credit cards).

Customer Order

  1. Submit the order to process the payment and trigger fulfillment.

Submit the order to process the payment and trigger fulfillment
Submit the order to process the payment and trigger fulfillment