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How to Set Up the Generic provider

The Generic fulfillment plugin is used when your warehouse or fulfillment provider receives orders through a custom setup in Admoji, or when you don't need an automated external fulfillment service.

When to use Generic:

  • Testing new products or campaigns before connecting a live fulfillment service.

  • Manual fulfillment processes where orders are handled internally.

  • Digital products that don't require physical shipping.

  • Temporary setup before implementing a full fulfillment service.

Tip: Use Generic only if you're not using an automated fulfillment service or if you're setting up a test product. For production use with high order volumes, consider a dedicated provider.

Step 1: Open the Generic fulfillment plugin

  1. Go to the e-commerce menu by clicking Go to E-commerce.

  2. Navigate to Administration > Plugins.

  3. Click the Fulfillment tab and select Generic.

Open the Generic fulfillment plugin

Step 2: Configure the Generic fulfillment plugin

Complete the fields in the popup as follows:

Configure the Generic fulfillment plugin

  • Title (required) – Internal name for this integration, for example: "Generic – Main Warehouse". This is what your team will see when choosing a fulfillment provider on products.

  • RMA Reason Options (required) – The list of return reasons available for this provider, separated by commas (for example: "Defective Product, Wrong Size, Changed Mind"). These appear as dropdown options when processing returns.

  • Enable RMA – Turn this on if you want to handle returns (RMAs) using this Generic integration.

  1. Fill in Title and RMA Reason Options, and set Enable RMA according to your process.

  2. Click Save. The Generic fulfillment provider will now be available when configuring products.

Important: Generic fulfillment does not automatically send orders to external services. Order status updates must be managed manually through Admoji. RMA processing (if enabled) uses the reason options you configured above.
Next step: Once saved, assign the provider to your products — see Fulfillment Set Up for step-by-step instructions.