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Admoji Help Center

How to Edit and Delete Email Autoresponder Templates and Events

You can edit or delete email autoresponder templates and events at any time. Use the action buttons in each list to manage existing items.

Edit a Template

  1. Click Go to E-commerce.

  2. Go to CRM > Autoresponders > Templates.

  3. Click the Edit (pencil) icon on the template you want to modify.

Templates

  1. Update any of the fields: Template Name, Template Type, Email Subject, From Description, From Email, Reply Email, Type (HTML/Text), or Email Body.

Email Body

  1. Click Save.

Note: Changing the Template Type on a template that is already assigned to an active event will change the trigger condition for that event.

Delete a Template

  1. In the Templates list, click the Delete (trash) icon on the template.

Delete

  1. Click Delete in the confirmation modal to confirm.

Delete
Warning: Do not delete a template that is assigned to an active event — this will cause that event to stop sending emails. Remove or reassign the template from any events before deleting it.

Edit an Event

  1. Go to CRM > Autoresponders > Events.

  2. Click the Edit (pencil) icon on the event.

Events

  1. Update any of the following fields:

    • Name: Internal label for this event.

    • SMTP Server: The provider used to send emails for this event.

    • Template: The email template to send.

    • Recurring Cycle Number: Only available for recurring template types. Set a specific billing cycle number to target.

    • Active: Toggle to enable or disable the event without deleting it.

    • Products: Add or remove the products that trigger this event.

Products

  1. Click Save.

Delete an Event

  1. In the Events list, click the Delete (trash) icon on the event.

Delete

  1. Click Delete in the confirmation modal to confirm.

Delete
Note: Deleting an event removes it from all campaigns it was assigned to and cannot be undone. If you only want to temporarily stop sending emails for an event, use the Active toggle to deactivate it instead.