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How to Use Vendor Access

Vendor Access lets you give an entire outside organization — an agency, a call center, or any partner that works inside your account — access to your Admoji account without creating a user account for every one of their people. You link the vendor organization once, choose which sections their agents can use, and every active member of that organization is provisioned automatically. Revoking the link removes all of them at once.

There are two sides to the relationship. If you are the advertiser (the account being worked on), you use the Vendor Access tab to invite and manage vendor organizations. If you are the vendor (the agency doing the work), you use the Advertiser Accounts tab to accept the invitations you receive.

Note: Only account owners and account admins can link, revoke, accept or decline a vendor relationship. The tab you see depends on your organization type — advertiser accounts see Vendor Access, vendor accounts see Advertiser Accounts.

Link a Vendor Organization (Advertiser)

Step 1: Open Vendor Access

  1. Go to Settings.

  2. Click the Vendor Access tab.

  3. Click Link vendor org.

Settings Vendor Access tab with the Link vendor org button

Step 2: Find the vendor organization

  1. In the Search vendor organization field, type the organization name or subdomain (at least two characters).

  2. Click the organization you want from the results list.

Link Vendor Organization window with a search in the Search vendor organization field and a matching result

  1. If you picked the wrong one, click Change to search again.

Selected vendor organization with the Change button above Vendor Agent Permissions

Step 3: Set the vendor agent permissions

  1. Under Vendor Agent Permissions, on the Section Access tab, set each section the vendor agents should open in your account to Full Access, or turn on Enable All E-commerce Access to grant every available section.

Section Access tab with the Enable All E-commerce Access toggle, Full Access or No Access per section, and the Send invitation button

  1. Optionally, open the Campaigns tab to choose the campaigns they can work with.

Campaigns tab with the campaigns the vendor agents can work with selected

  1. At least one section is required — the Send invitation button stays disabled until you pick one.

  2. Click Send invitation.

Note: You can only grant sections that you have access to yourself, and only the sections available to the Vendor Agent role: Add New Order, Search and Export Data (Customer Service), Transaction Search, and Help Center. Admin areas such as the Dashboard, CRM, Reports, Merchants and Administration are never offered.

The organization now appears under Pending with a Pending acceptance badge. To withdraw the invitation before it is accepted, click Cancel next to it and confirm with Revoke access.

Accept an Advertiser Invitation (Vendor)

  1. Go to Settings.

  2. Click the Advertiser Accounts tab.

  3. Find the advertiser under Pending Invitations — the card shows who sent the invitation.

  4. Click Accept to link the accounts, or Decline to reject the invitation.

Advertiser Accounts tab with a pending invitation, who sent it, and the Accept and Decline buttons
Advertiser account linked with the Active badge after accepting

Once accepted, every active member of your organization is provisioned into the advertiser account with the permissions the advertiser selected. Members who already belong to the advertiser account keep the access they have. Your agents switch between accounts from the organization selector in the header — no second login is needed.

Tip: Members you add to your vendor organization after the link is accepted are provisioned into the advertiser account automatically, using the same default permissions.

Revoke Vendor Access

  1. Go to Settings and click the Vendor Access tab.

  2. Find the organization with the Active badge.

  3. Click Revoke next to it.

  4. Confirm by clicking Revoke access.

Vendor Access list with a linked organization, the Active badge and the Revoke button
Revoke vendor access confirmation window with the Revoke access button
Important: Revoking is immediate and applies to every agent from that organization at once. They lose access to your account right away. To remove a single agent instead, delete that user from the Users tab, or click Edit there to change the sections of just that agent.

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