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How to Test Your Email Autoresponders

There are two ways to test an autoresponder. Send Test Email on the template sends the email you are editing to any address, filled in with the data of a real order — the quickest way to check the content and the tokens. To test the whole flow, including that the event fires for your campaign and product, trigger the real event on a test customer with test orders, so nothing reaches your MIDs.

Note: Before you start, make sure the template is assigned to an event, the event is added to the campaign you will test on, and that event covers the product you will order. Add at least one approving card and one declining card to your Test Cards list.

Step 1: Send a Test Email from the Template

  1. Go to CRM > Autoresponders > Templates and click the edit (pencil) icon of the template.

  2. Click Send Test Email at the top of the page. The button only appears on a template that has already been saved.

  3. In Order ID, enter the ID of a real order from your account. Its data (customer name, products, totals) fills in the tokens.

  4. In Send To, enter the address that should receive the test.

  5. Click Send. The message Test email sent successfully confirms it went out.

Send Test Email modal with an Order ID and the Send To address filled in
Note: The test uses the subject and body as they are on screen, including unsaved changes, and the subject starts with [TEST]. It is sent only to the Send To address, never to the customer of the order, through the SMTP server of the active event the template is linked to. If the template is not linked to an active event with an SMTP server yet, or the body has a token that does not exist, the test is not sent and an error tells you why.

Step 2: Place a Test Order

  1. Place an order on the campaign you are testing, using your own email address and an approving card from your Test Cards list. Use a product with a subscription if you also want to test the recurring emails.

  2. The order is approved without reaching the gateway, and the Order Confirmation email goes out a few minutes later.

Card Information tab of Add New Order with a test card number entered

Step 3: Trigger the Other Emails

Open the test customer from For Customers > Search and use the actions below:

  • Recurring Payment Approved — in the Recurrings section, click the play icon (Run Recurring) and confirm. The rebill is charged right away on the card on file, and the email goes out once it is approved.

  • Recurring Cancellation — in the Recurrings section, click Cancel Recurring on the subscription.

  • Order Refund or Void Notification — refund or void the test order. A partial refund sends the Order Refund email with the refunded amount.

  • Sign Up Payment Issue — place a new order with a new email address and a declining card from your Test Cards list (CVV 999). This email is sent only once per customer, so a customer who already received an order email will not get it.

Recurrings section of the test customer with the Run Recurring action on a subscription
Tip: Recurring Payment Notice cannot be triggered on demand: it goes out from a daily job, the set number of days before the next rebill.

Step 4: Check What Was Sent

  1. In the test customer's profile, open the Emails section. Every email sent to this customer is listed there, and you can use Resend to send one again to any address.

Emails section of the test customer listing the emails sent, with the Resend action highlighted

  1. If an email you expected is missing, open the customer's Logs tab, then History. Admoji logs the reason whenever it skips an email — for example, that the email type is not set up for the product, or that more than one event of that type covers the product.

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