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Why can't I see Products, Processors or another section in my menu?

The left menu only shows the sections your user has access to. If a guide sends you to a page such as CRM > Products or Merchants > Processors and you cannot find it, your user has not been given that section. The account itself is not limited or read-only.

Why a Section Is Missing

  • Section access — every user has their own list of sections. A menu group only shows the pages you can open, and the whole group is hidden when you have none of them.

  • Role — a Vendor Agent only gets Customers, Add New Order, Export Data, and Transaction Search. An Affiliate only gets Affiliate Report.

  • Owner-only pages — some pages, such as Administration > Organizations, are reserved for the Owner of the account.

How to Get Access

Ask the Owner or an Account Admin of the account to add the section to your user:

  1. Go to Settings > Users.

  2. Click the Edit icon (pencil) next to the user.

  3. Open the Section Access tab and set each section the user needs to Full Access, or turn on Enable All E-commerce Access.

  4. Click Save.

Section Access tab of the Edit user modal with Full Access and No Access per section
Note: An admin can only grant the sections their own user has.
Tip: If a page opens but one of your campaigns is missing from its filters, it is the campaign that has not been granted. It is set on the Campaigns tab of the same window.

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