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If I update a customer's shipping address, which orders use the new address?

Admoji sends your fulfillment provider the address that is on the customer's profile at the moment the order is sent. It does not keep a separate copy of the address on each order.

  • Orders not sent yet — they go out with the new address. That includes an order still waiting for its Fulfillment Delay, which is 3 hours unless the product sets another value.

  • Future rebills — they ship to the new address.

  • Orders already sent — they keep the address they were sent with. Changing the profile does not update them at the provider.

How to Update the Address

  1. Go to For Customers > Search and open the customer.

  2. Open the Delivery Info tab and click Edit.

  3. Update Address 1, Address 2, City, State, Country, and Zip Code.

  4. Click Save.

Edit Delivery Information modal with the new shipping address

From your own system, send the new address with PUT /api/v2/open/customers/{customerId}. Fields you leave out keep their current value. See Edit customer in the API Reference.

If the Order Was Already Sent

Correct the address with your fulfillment provider. If the provider can no longer change it, update the customer's profile first. Then, in the Fulfillments section of the customer's profile, click the Reship icon (truck) in the Actions column of that fulfillment.

Fulfillments section of the customer profile with the Reship icon in the Actions column
Note: A reship is a new shipment sent with the address on the profile at that moment. Cancel the original one with your provider if it has not shipped yet.

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