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How to Remove a Customer from the Blacklist

A customer stops being blacklisted when every blacklist entry linked to them is deleted. You do this from Administration > Blacklist System; there is no option to unblacklist from the customer profile.

When you blacklist a customer from their profile (Add Marks > Blacklist Only), Admoji does not create one entry but several: the customer's email address, phone number and street address, plus the IP address if your account blocks by IP. Any one of them is enough to block a new order, so deleting only the email leaves the customer blocked.

Step 1: Find the Customer's Entries

  1. Go to Administration > Blacklist System.

  2. Type the customer's name, email or phone number in the search box above the table.

  3. Check the Customer column: every entry created from that customer's profile shows their name there.

Blacklist System filtered by the customer name, with the phone, address and email entries and the Delete icon

Step 2: Delete Each Entry

  1. Click the trash icon (Delete) in the Actions column of one of the entries.

  2. Confirm in the Delete Blacklist Entry window.

  3. Repeat for every entry of that customer: email, phone, address and IP, if there is one.

Delete Blacklist Entry confirmation with the Cancel and Yes, Delete buttons

When the last entry is deleted, Admoji removes the blacklist mark from the customer. Refresh the customer profile and the Blacklisted badge is gone. The customer's Logs > History records Customer removed from customer blacklist.

Important: Removing the blacklist entries does not remove a Chargeback or Chargeback Alert mark, and it does not reactivate the subscriptions that were cancelled when the customer was marked. Those marks are permanent.
Tip: An entry with no customer name was added by hand or imported from a CSV, and it can block other customers who share that email, phone or address. Delete it only if you no longer want to block that value.

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