Configure automated retry attempts for recurring transactions in Admoji to handle declined payments. You can set up multiple retry attempts, with each retry configured for a specific number of days after the previous attempt. This helps maximize successful recurring payments and reduce customer churn.
Step 1: Access Product Settings
Go to CRM > Products.
Locate the product group containing the product you want to configure.
Click the Edit button in the Actions column for the specific product.
Step 2: Navigate to Retries Tab
Click the Retries tab to access the retry configuration section.
Step 3: Configure Retry Attempts
Click the New button to add a new retry attempt.
Within each Retry Attempt, choose your Retry Timeframe (number of days after the previous attempt).
Enter the Retry Amount ($) for each attempt (can be different from the original amount), or fill Retry Amount (%) instead — the two fields stay in sync, so filling one calculates the other.
Configure additional retry attempts by clicking New again.
Click Save to apply your retry configuration.
Step 4: Understand Retry Timing
In the example above, 3 retry attempts were set on day 3, 5, & 7 with different retry amounts. This equates to a retry on day 3, day 8 (5 days after first retry attempt), and day 15 (7 days after the 2nd retry attempt). After the 3rd attempt, the retry attempts will stop as there are no extra retry attempts created.
Advanced Retry Configuration Options
The retry system provides additional configuration options for enhanced control:
Transaction Response Text Filter: Configure which decline responses should trigger retry attempts.
Reset Attempts: Reset retry attempts for all customers of the product.
Update Current Retry Rules: Apply new retry rules to existing customers.
Processor: Each retry attempt has its own Processor column. Pick a processor to force that attempt onto it — a forced processor skips the load balancer, so its caps and weights are not checked. Leave it on Choose to keep the attempt on the subscription's MID.
Retry Amount (%): Set the retry amount as a percentage of the product’s first rebill cycle amount. If cycle 1 rebills at $100 and you set the retry to 90%, the attempt is for $90. The field stays disabled until the product has a cycle 1 rebill amount.
Keeping Retries on the Original MID
When an attempt's Processor is left on Choose, the retry (and every regular rebill) starts on the MID that has been billing the subscription:
If the processor that approved the sale has Sticky turned on (processor General tab, under Options), the subscription is pinned to that MID.
Otherwise, Admoji uses the MID of the customer's last approved charge for that product.
If that MID can't take the charge — it's inactive, its weight in the rule is 0%, or it has reached its Monthly Limit — the load balancer picks another MID from the rule.
If the rule covering the product has Retry Rounds, a decline on that MID falls through to the processors in Retry Round #1, #2, and so on, within the same attempt.
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