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I tried to void a charge, but it refunded instead. Why?

In Admoji, Void is only offered for an approved authorization (Auth + Capture) that was never captured. A sale or a captured charge can only be refunded, even if it has not settled yet, so the Refund Type dropdown does not list Void for it. For Void the full amount is processed automatically; for Refund you can specify a partial or full amount.

How to Process Transaction Cancellations

  1. Go to For Customers > Search in the main navigation.

  2. Search for the customer and open their profile.

Customer search

  1. Scroll to the Orders section and click the order ID to open the Order Details modal.

Order Details

  1. Click the Transactions tab.

  2. Click the Refund button next to the transaction you want to cancel.

Order Details modal on the Transactions tab with the Refund action of an approved sale

  1. In the Refund Type dropdown, choose Void (only listed for an uncaptured authorization) or Refund.

  2. If Refund is selected, specify the amount (full or partial).

Refund window with Refund Type, Amount and the percentage buttons

  1. Click Submit to process.

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