Skip to main content

Search

Admoji Help Center

Browse guides, FAQs, and tutorials — or search for something specific

I tried to void a charge, but it refunded instead. Why?

A transaction can only be voided before it has settled. Usually you have within 24 hours before a transaction settles to issue a void. Otherwise it will result in a refund. Select Void or Refund from the Refund Type dropdown — for Void the full amount is processed automatically; for Refund you can specify a partial or full amount.

How to Process Transaction Cancellations

  1. Go to For Customers > Search in the main navigation.

  2. Search for the customer and open their profile.

Customer search

  1. Scroll to the Orders section and click the order ID to open the Order Details modal.

Order Details

  1. Click the Transactions tab.

  2. Click the Refund button next to the transaction you want to cancel.

Refund

  1. In the Refund Type dropdown, choose Void or Refund.

  2. If Refund is selected, specify the amount (full or partial).

Refund

  1. Click Submit to process.

Related articles