Customer Service Help Articles
- Customer Service Frequently Asked Questions
- How do I mark a customer as a test customer?
- Can I unmark a customer as a test customer?
- How do I search for customers?
- How do I search for test customers?
- How do I cancel a subscription-based customer?
- How do I create a new customer?
- How do I refund or void a transaction?
- Can I issue a partial refund?
- I tried to void a charge, but it refunded instead. Why?
- How do I force a rebill charge?
- How to Modify Recurring Charge Amounts and Rebill Dates for Existing Customers
- How to Process Refunds for Customer Transactions
- How to Create a New Customer
- How to Search for Customer Accounts and Order History
- Viewing and Editing a Customer Account/Profile
- How to Add a Order to an Existing Customer