Partial refunds can be issued from the transaction history in the customer's order details. Select Refund as the type, then enter the amount manually, use the percentage shortcuts (10%–50%), or adjust the slider to set the refund amount. The External Refund type also supports partial amounts when you need to record a partial refund that was processed outside Admoji.
How to Issue a Partial Refund
Click Go to E-commerce.
Go to For Customers > Search in the main navigation.
Search for the customer and open their profile.
Scroll to the Orders section and click the order ID to open the Order Details modal.
Click the Transactions tab.
Click the Refund button next to the transaction you want to partially refund.
In the Refund Type dropdown, select Refund (or External Refund if the refund was processed outside Admoji).
Enter the partial refund amount in the Amount field, or use the percentage shortcuts or slider.
Click Submit to process the partial refund.
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