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Admoji Help Center

How do I block a customer from ordering again?

There are two ways to block a customer from ordering again:

  • Add Marks (from the customer profile) — flags the customer as a chargeback risk and deactivates all active recurring subscriptions. Use this for customers who have filed or are likely to file a chargeback.

  • Blacklist System (via Administration) — blocks specific identifiers (email, card BIN, IP address, phone number, or country) from being used in any future order. Use this to prevent the customer from placing new orders entirely.

How to Blacklist a Customer from Their Profile

  1. Click Go to E-commerce.

  2. Go to For Customers > Search in the main navigation.

  3. Search for the customer and open their profile.

Customer search

  1. Click the Add Marks button to open the Mark as Chargeback/Alert modal.

Note: The Add Marks button is only shown when the customer does not yet have both marks applied. Once both Chargeback and Chargeback Alert have been added, the button disappears from the profile.
Chargeback Alert

  1. Select one or both options (only options not yet applied will appear):

    • Chargeback: Mark the customer as having submitted a chargeback.

    • Chargeback Alert: Mark the customer as a chargeback risk.

Chargeback Alert

  1. Click Save — the customer will be marked as blacklisted and all active recurrings will be deactivated.

How to Add Customers to Blacklist via Administration

  1. Click Go to E-commerce.

  2. Go to Administration > Blacklist System in the main navigation.

  3. Click New to open the Add to Blacklist modal.

Add to Blacklist

  1. In the Type dropdown, choose the blacklist entry type:

    • Email, IP Address, Card BIN, Phone Number, Address, or Countries.

  2. Enter the value to blacklist.

  3. Click Save.

Countries

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