There are two ways to block a customer from ordering again:
Add Marks (from the customer profile) — flags the customer as a chargeback risk, deactivates all active recurring subscriptions and adds their email, phone number and street address to the blacklist. Use this for customers who have filed or are likely to file a chargeback.
Blacklist System (via Administration) — blocks specific identifiers (email, card BIN, IP address, phone number, address, or country) from being used in any future order. Use this to prevent the customer from placing new orders entirely.
How to Blacklist a Customer from Their Profile
Go to For Customers > Search in the main navigation.
Search for the customer and open their profile.
Click the Add Marks button to open the Mark as Chargeback/Alert/Blacklist modal.
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Select one or both options:
Chargeback: Mark the customer as having submitted a chargeback.
Chargeback Alert: Mark the customer as a chargeback risk. Optionally, pick the Alert Type (see How to Record the Type of a Chargeback Alert).
Click Save — the customer will be marked as blacklisted and all active recurrings will be deactivated.
To block the customer without a chargeback mark, check Blacklist Only (no chargeback marking) instead. To unblock them later, see How to Remove a Customer from the Blacklist.
How to Add Customers to Blacklist via Administration
Go to Administration > Blacklist System in the main navigation.
Click New to open the Add to Blacklist modal.
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In the Type dropdown, choose the blacklist entry type:
Email, IP Address, Card BIN, Phone Number, Address, or Countries.
Enter the value to blacklist.
Click Save.
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