Within the customer profile, click the Cancel Recurrings button at the top right of the page. This opens the Cancel Customer modal where you can provide an agent note and select a cancel reason to cancel all recurring subscriptions for the customer.
How to Cancel a Subscription-Based Customer
Click Go to E-commerce.
Go to For Customers > Search in the main navigation.
Search for the customer and open their profile.
Click the Cancel Recurrings button at the top right of the profile to open the Cancel Customer modal.
Enter a note in the Agent Note field.
Select the appropriate reason from the Cancel Reason dropdown.
Click Save to confirm the cancellation.
Cancel Reasons Available
When canceling a subscription-based customer, you must select a reason for the cancellation. The following reasons are available:
Empty: No specific reason provided.
Cannot Afford: Customer cannot afford the subscription.
Did Not Order: Customer claims they did not place the order.
Did Not Receive: Customer did not receive the product or service.
Possible Dispute: Potential payment dispute or chargeback.
Too Much Product: Customer received more product than expected.
Product Not Working: Product or service is not functioning properly.
Not As Expected: Product or service did not meet expectations.
Was Not Aware of Trial Terms: Customer was unaware of trial terms and conditions.
Does Not Like: Customer does not like the product or service.
Chargeback: Customer has submitted a chargeback.
Doctor Advised: Medical professional advised against the product.
Product Returned: Customer has returned the product.