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Admoji Help Center

How can I get chargeback alerts and flag chargeback customers?

Admoji provides two mechanisms for chargeback management: configurable email alerts via the Alert System, and customer-level chargeback flags on individual profiles.

Chargeback Alerts (Alert System)

Chargeback alerts are not automatic — they must be configured under Administration > Alert System. Once set up, the system sends email notifications when chargeback thresholds are reached:

  • Ratio: Triggers when chargebacks reach a configured percentage of total transactions.

  • Count: Triggers when the number of chargebacks reaches a configured threshold.

For full configuration steps, see the Alert System guide.

Customer Chargeback Flags

You can mark individual customers with chargeback flags directly from their profile. Open a customer profile, click Add Marks, and check the applicable option:

  • Chargeback: Marks the customer as having submitted a chargeback.

  • Chargeback Alert: Marks the customer as a chargeback alert risk.

Note: These flags are permanent and cannot be reversed once saved. Applying either mark will also deactivate all of the customer's active recurring subscriptions. The checkboxes will not appear if the customer has already been marked.

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