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How do I send a free shipment or reship for free?

You can send free shipments or provide free reships in two ways: create a new transaction with a $0.00 price for new customers, or use the Reship feature for existing customers. Both methods maintain proper order tracking and fulfillment processes.

Method 1: New Transaction with $0.00 Price

For new customers or when you need to create a completely new order:

  1. Go to For Customers > Add New Order.

Method 1: New Transaction with $0.00 Price

  1. Select Customer Order, choose the Campaign, and pick the Product Group or Product you want to ship for free.

Products

  1. Check that the products appear in the Added Products table.

  2. Set the Price of each product to 0.00.

Added Products

  1. Fill in the Contact Details, Address Information and Card Information tabs, then click Submit.

Important: $0 orders only go through when Order with Zero Amount is turned on in Settings > Account settings > Personal Information. With it off, the order is rejected with Orders with zero amount are not allowed (check account settings). With it on, a $0 order is approved without going to the processor, so the card is not charged. The option applies to the whole account.
Note: Orders of test customers are not sent to your fulfillment provider. If the order has to ship, make sure the customer is not marked as a test customer.

Method 2: Reship Feature for Existing Customers

  1. Go to For Customers > Search.

  2. Search for and open the customer profile.

Method 2: Reship Feature for Existing Customers

  1. Find the Fulfillments section in the customer's profile.

  2. Click the truck icon in the Actions column for the fulfillment you want to reship.

Truck icon

  1. A Reship confirmation dialog will appear — click Yes, Reship to confirm.

Reship confirmation window with the Cancel and Yes, Reship buttons

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