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Admoji Help Center

How to Reship or Cancel a Single Fulfillment Order

If a single shipment fails or needs to be resent, you can reship it directly from the customer's profile without going to the Fulfillment Report. This is useful for one-off reship requests and does not create an additional charge.

Reship a Single Order

  1. Click Go to E-commerce.

  2. Go to For Customers > Search.

  3. Search for the customer by name, email, or order ID and click their name to open their profile.

  4. Scroll down to the Fulfillments section.

  5. Find the order you want to reship. Use the Status column to identify failed or undelivered shipments.

  6. Click the Reship (truck) icon in the Actions column for that row.

Reship a Single Order

  1. Click Yes, Reship in the confirmation modal.

Yes, Reship
Note: Reshipping from the customer profile sends the order to the fulfillment provider again without billing the customer. The new shipment will appear as a new row in the Fulfillments section once processed.

Cancel a Fulfillment

If an order was sent to fulfillment by mistake and has not yet shipped, you can cancel it from the same section:

  1. In the Fulfillments section, click the Cancel (circle with line) icon on the row.

Cancel a Fulfillment

  1. Click Yes, Cancel in the confirmation modal.

Cancel a Fulfillment
Note: The Cancel button is only available for orders that have not yet been delivered or previously cancelled. For bulk reship operations across multiple customers, use the Fulfillment Report instead.