The Decline Runner is a useful tool to help you re-attempt declined transactions that have occurred within your offers. For example, imagine 200 customers attempted to buy your product from your site, but only 100 were successful because the remaining 100 customers were declined for any reason. Instead of losing on these customers, the Decline Runner will reattempt to charge these customers again to try to convert them into successful buyers.
Step 1: Access the Decline Runner
Click Go to E-commerce.
Go to Merchants.
Select Decline Runner from the Merchants menu.
Step 2: Configure Search Filters
Choose your desired Start Date and End Date range for your search using the date picker controls.
Select the Campaigns that have declined transactions. You can select specific campaigns or choose "All Campaigns" to search across all campaigns.
Select the Charge Types you want to include (Sale, Upsell, Shipping, Recurring, Recurring Shipping). You can select specific charge types or choose "All Charge Types".
You can further filter your results by selecting the Customer Declined option to filter based on the number of times a customer has been declined (e.g., "One Time", "2 times or less", "3 times or less", up to "10 times or less").
Click Search to retrieve declined transactions matching your criteria.
Step 3: Review Search Results
The search results table displays detailed information about each declined transaction.
Step 4: Select and Schedule Declined Transactions
Use the checkboxes in the first column to select individual declined transactions, or use the checkbox in the header to select all transactions on the current page.
Once you have selected transactions, a selection bar will appear showing the number of selected orders.
Check the Use Current Date checkbox if you want successful retries to extend recurring dates from the current date. Leave it unchecked to retain the original billing schedule.
Click Save Selected Declines to create a scheduled job that will automatically retry the selected declined transactions. The declines will be queued as a job and can be seen in the "Scheduled Jobs" table at the top of the page. The job will run after any preceding scheduled jobs.
Step 5: Review Scheduled Jobs
At the top of the Decline Runner page, you'll see a table of Scheduled Jobs that shows all scheduled retry jobs with their status.
You can Pause or Resume jobs using the pause/play icon, or Delete jobs using the trash icon. A confirmation dialog will appear when deleting a job.
Exporting Results
You can export the search results to a CSV file by clicking the download icon in the action buttons above the results table. The exported file will include all visible columns and the date range used for the search.
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