The Declines Report breaks down declined transactions by reason, so you can identify patterns and take action. Results can be viewed grouped by Campaign, by Affiliate or by BIN.
Step 1: Access the Report
Go to Reports in the main navigation.
Select Declines.
Step 2: Apply Filters
Date Range — select the period to analyze.
Campaigns — filter by one or more campaigns.
Products — filter by specific products.
Affiliates / Sub-affiliates — filter by affiliate source.
Rebill — filter by billing cycle (Initial, Cycle 1–9, or All).
Click Search to load the report.
Step 3: Switch Between Views
Use the tabs at the top of the results table to switch the grouping:
By Campaign — shows declines grouped by campaign.
By Affiliate — shows declines grouped by affiliate.
By BIN — shows declines grouped by the card's BIN (Bank Identification Number).
Step 4: Read the Results
Each row represents a decline reason and includes:
Decline Reason — the reason returned by the payment gateway.
Initial # — number of declined initial transactions.
Subscription # — number of declined subscription/rebill transactions.
Total — combined count of all declines for that reason.
The five decline reasons with the highest total get a red badge (#1 to #5) next to the total. Above the table you can also:
Turn on Top 5 only to show only those five reasons.
Use the search box to filter the rows by reason, campaign, affiliate or BIN.
Click the download icon to export the rows shown to a CSV file.
Related articles