Answers to common questions about how coupon codes work in Admoji.
Q: What is the difference between Percent Discount and Flat Price Discount?
A: Percent Discount reduces the price by a percentage of the product or order amount (e.g. 20% off a $50 product = $10 off). Flat Price Discount reduces the price by a fixed dollar amount regardless of the product price (e.g. $10 off any order).
A: Percent Discount reduces the price by a percentage of the product or order amount (e.g. 20% off a $50 product = $10 off). Flat Price Discount reduces the price by a fixed dollar amount regardless of the product price (e.g. $10 off any order).
Q: Can I apply a coupon to the entire order instead of a specific product?
A: Yes. Leave the Product field blank when creating the coupon to apply the discount to the whole order total.
A: Yes. Leave the Product field blank when creating the coupon to apply the discount to the whole order total.
Q: Can a coupon apply to recurring charges?
A: Yes, but only when the coupon is assigned to a specific product — it is not available for whole order discounts. Select a product first, then enable the Recurring Coupon toggle. You can set a separate Initial Discount for the first charge and a Recurring Discount for subsequent cycles, and optionally limit the number of cycles with Max Cycles.
A: Yes, but only when the coupon is assigned to a specific product — it is not available for whole order discounts. Select a product first, then enable the Recurring Coupon toggle. You can set a separate Initial Discount for the first charge and a Recurring Discount for subsequent cycles, and optionally limit the number of cycles with Max Cycles.
Q: Do coupons apply to shipping charges?
A: No. Coupons do not apply to Shipping Charges or Ship Amounts configured in product setups.
A: No. Coupons do not apply to Shipping Charges or Ship Amounts configured in product setups.
Q: Is the coupon code case-sensitive?
A: No. Coupon codes are not case-sensitive — customers can enter them in any combination of upper and lowercase letters.
A: No. Coupon codes are not case-sensitive — customers can enter them in any combination of upper and lowercase letters.
Q: Can I limit how many times a coupon can be used?
A: Yes, two independent controls are available:
— Limit number of times this discount can be used in total: Sets a global cap across all customers (e.g. first 100 uses only).
— Limit to one use per customer: Prevents the same customer from applying the coupon more than once.
A: Yes, two independent controls are available:
— Limit number of times this discount can be used in total: Sets a global cap across all customers (e.g. first 100 uses only).
— Limit to one use per customer: Prevents the same customer from applying the coupon more than once.
Q: Can I set an expiration date for a coupon?
A: Yes. In the coupon form, enable the Set End Date toggle and select an End Date and End Time. The coupon will stop working automatically after that date and time.
A: Yes. In the coupon form, enable the Set End Date toggle and select an End Date and End Time. The coupon will stop working automatically after that date and time.
Q: Can I temporarily disable a coupon without deleting it?
A: Yes. From the coupon list in the campaign, click the Power icon in the Actions column to deactivate the coupon. Click it again to reactivate it. The Status column reflects the current state. See How to Create and Use Coupon Codes for the full setup guide.
A: Yes. From the coupon list in the campaign, click the Power icon in the Actions column to deactivate the coupon. Click it again to reactivate it. The Status column reflects the current state. See How to Create and Use Coupon Codes for the full setup guide.