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How to View and Track Your Support Tickets (My Tickets)

The My Tickets tab in the In-App Help Center lets you view and track the support tickets you have submitted — without leaving the platform or digging through your email. You can see each ticket's status at a glance and open any ticket to read the full conversation.

Opening My Tickets

  1. Open the In-App Help Center.

  1. Click the My Tickets tab at the top of the panel

Note: If you have not contacted support yet, the tab shows a "No tickets yet" message. Tickets appear here automatically once you submit one — see How do I submit a support ticket?.

Reading Your Ticket List

Each ticket is shown as a card with:

  • Subject — the title of your ticket.

  • Created and Updated dates — when the ticket was opened and when it was last updated.

  • Status badge — the current state of the ticket (see below).

Ticket statuses

  • New — submitted but not yet picked up by an agent.

  • Open — an agent is working on it.

  • Pending — waiting on your reply.

  • On Hold — paused while the team works on something it depends on.

  • Solved — resolved by support.

  • Closed — archived; closed tickets cannot be reopened.

Note: Your account may use custom status labels (for example, In Progress). When a custom label applies, it is shown on the badge in place of the standard status above.

Filtering by Status

Use the status dropdown in the top-right of the My Tickets tab to narrow the list. Select All statuses to show every ticket, or pick a specific status to show only matching tickets.

Viewing a Ticket

  1. Click any ticket card to open its detail view.

  2. Read the full conversation — your messages are labeled You and replies from the team are labeled Support.

  3. Click Back to tickets to return to the list.

Note: The ticket view is read-only. To add information to an existing ticket, reply to the email notification you received for it; to raise a new issue, submit a new ticket.

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