Paymend is a payment recovery service. When a sale, upsell, or rebill declines on a processor that has Paymend enabled, Admoji sends it to Paymend to try to recover the payment. You configure it once from the Plugins Center under the Tools tab by entering your Paymend credentials, choosing how charges are captured, and picking which processors it applies to. This guide walks you through the full setup.
Step 1: Open Paymend
Go to Administration > Plugins.
Click the Tools tab.
Click the Paymend card. To watch a short overview video first, click How it works on the card.
Step 2: Enter your Paymend credentials
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Fill in the required fields:
Bearer Token — the API bearer token from your Paymend account.
Store ID — the identifier of your Paymend store.
Step 3: Set the charge options
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Choose a Goods Type that matches what you sell:
Physical — for shippable products.
Digital — for digital-only products.
Mixed — for a combination of both. This is the default.
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Set the Capture Mode (Sale) toggle:
On — Sale (auth + capture). Funds are authorized and captured in one step. This is the default.
Off — Auth only. Funds are authorized but not captured until you capture them later.
Leave Sandbox Environment off for live processing. Turn it on only to test against the Paymend sandbox API.
Step 4: Select the processors
In the Processors list, check each processor Paymend should apply to. Only credit card processors are listed, each shown as its name followed by its ID, for example My Processor (123).
To include every processor at once, click Select all.
You must select at least one processor before you can save.
Step 5: Save
Click Save. Admoji confirms with a Successfully saved message and returns you to the Tools list.
For each processor you selected, Admoji creates a linked processor named (Paymend) followed by the processor name. You will see it in Merchants > Processors — Paymend uses it to send the recovery attempts, so leave it as it is.
How Recovery Works
A sale or upsell declines on its last attempt — after the Base round and any Retry Rounds of its load balancer rule — on a processor selected for Paymend. Admoji queues the order for recovery.
Once a day, a background job sends the queued orders to Paymend. For each one it creates a new order for the customer with the same products; the declined order stays as it was. Orders that were already reprocessed are skipped, and orders from customers with no card on file cannot be sent.
If Paymend answers right away, the new order gets the result at once. Payments that stay pending are checked every 30 minutes until Paymend resolves them.
Rebills work differently: when a recurring charge is in retry billing on a processor selected for Paymend, the retry is sent through Paymend instead of the original processor.
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