Besides answering questions, the AI assistant can check your account for you. The Account Verification panel runs a series of checks against your real configuration — products, processors, routing, campaigns — and tells you exactly what is missing or misconfigured before you go live.
It also works the other way around: for the setup steps, the assistant can walk you through the configuration conversationally, asking for one detail at a time, without you leaving the panel. And when a specific request fails, it can debug that request from the customer's logs.
Step 1: Open Account Verification
Click the Admoji Chat button in the bottom-right corner of any page.
Click Finish Account Setup at the top of the panel — the badge next to it shows how many steps are remaining. The Account Verification view opens and the checks start running.
At the top you will see Setup Progress with a count of how many steps are verified.
Step 2: Work Through the Setup Steps
The first four items are configuration steps. Each one runs its own sub-checks and, if something is missing, the assistant can guide you through fixing it:
Create Products — checks that you have product groups, that they contain product charges, and that at least one product is active.
Add Processor — checks that a processor is connected and active, that at least one active processor is not in test mode, and that you created test cards.
Add Load Balancer — checks that products are assigned to the load balancer, that rules with processors exist, and that at least one active processor has a monthly limit above 0.
Create Campaign — checks that a campaign exists and is active, that your products are assigned to a campaign, and that at least one plugin is connected in Administration > Plugins.
Click a step that has not passed and the assistant walks you through it — it asks for the details one at a time and creates the configuration for you as you answer.
Step 3: Debug a Failed Request
The assistant can also diagnose a single request that failed. You start it from the customer's logs, not from Account Verification:
Go to For Customers > Search and open the customer.
Open the Logs tab, then the Open API, Gateway, FlexPay, or Fulfillment tab.
Click the Debug icon in the Actions column of the log you want to check. The assistant panel opens and runs these checks against that log's request and response:
Response Analysis — reads the gateway response to tell a card or customer issue apart from a configuration issue (invalid MID or credentials), and flags fraud or velocity blocks.
Processor Health — verifies that the processor is active, that the gateway MID is filled in, and that the gateway credentials are present.
Product Validation — verifies that the products in the payload exist and are active.
Routing Verification — verifies that your products have active routing rules and that the processors they route to are healthy.
Customer State — checks that the customer is not cancelled and is not flagged by a processing filter.
Step 4: Act on the Results
A green check means the step passed every sub-check.
A badge showing N Issues means the step ran but some sub-checks failed — expand the step to see which ones.
Each sub-check has its own pass and fail message, so you know exactly what to fix.
After fixing something, click Re-verify to run the checks again.
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