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How do I move rebills to a different MID?

There are three ways to send rebills to a different MID, depending on whether you want to move existing subscriptions, retry charges that already declined, or change the rule for every future retry.

Option 1: Move Existing Subscriptions (Continuity Report)

  1. Go to Reports > Continuity, run the report and select the subscriptions you want to move.

  2. Click Update Batch.

Recurring table in the Continuity report with three subscriptions selected and the Update Batch button

  1. Under Processor, choose Single MID to send them all to one processor, or Load Balancer to spread them round-robin across the active processors in the Base Round of a rule.

  2. Click Update Batch. The change applies from each subscription's next rebill.

Batch Update modal with Load Balancer selected under Processor

Once a rebill is approved on the new MID, the subscription sticks to it, so the following rebills stay there too.

Important: A Single MID has to be active and have Sticky turned on, or the batch is rejected. Turn on Sticky for the processors of a load balancer rule too, so the subscriptions stay on them after the first approval. You can undo a batch from Recent Batch Updates at the top of the report.

Option 2: Retry Declined Charges (Decline Runner)

For rebills that already declined, go to Merchants > Decline Runner, select the orders and set Force Processor (one MID) or Load Balancer Rule before you save the job. See How to Use the Decline Runner.

Decline Runner results with two orders selected and the Force Processor and Load Balancer Rule fields

Option 3: Change the MID for Every Retry (Product Retries)

To send a specific retry attempt to another MID for every customer of a product, set the Processor column of that attempt in the product's retry settings. See How to Set Up Retry Transactions.

Product Retries tab with a different processor set on each retry attempt

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