Answers to common questions about managing customers, searching for accounts, creating orders, and handling subscriptions in the Admoji e-commerce platform.
Q: How do I search for a customer?
A: Go to For Customers > Search, use the Quick Search panel at the top of the page — enter a Customer ID, Order ID, or Transaction ID in the corresponding field for the fastest results. If those aren’t available, use the advanced search filters to search by date range or the last 4 digits of the card number.
A: Go to For Customers > Search, use the Quick Search panel at the top of the page — enter a Customer ID, Order ID, or Transaction ID in the corresponding field for the fastest results. If those aren’t available, use the advanced search filters to search by date range or the last 4 digits of the card number.
Q: A customer can't locate their account. How do I find it?
A: In For Customers > Search, enter the last 4 digits of their credit card number along with a date range around their purchase date to locate the account.
A: In For Customers > Search, enter the last 4 digits of their credit card number along with a date range around their purchase date to locate the account.
Q: How do I search for test customers separately from real customers?
A: In For Customers > Search, use the Type filter to select Test Customers or Real Customers, then run the search normally.
A: In For Customers > Search, use the Type filter to select Test Customers or Real Customers, then run the search normally.
Q: How do I create a new customer?
A: Go to For Customers > Add New Order. Choose Customer Only to create a Partial — a customer record without a transaction — or Customer Order for a complete order with payment. Select a campaign, fill in the customer information form, and for Customer Order, select a product group and enter payment details.
A: Go to For Customers > Add New Order. Choose Customer Only to create a Partial — a customer record without a transaction — or Customer Order for a complete order with payment. Select a campaign, fill in the customer information form, and for Customer Order, select a product group and enter payment details.
Q: How do I cancel a customer's subscription?
A: Open the customer profile and click Cancel Recurrings at the top right of the profile tabs. This stops all future recurring charges for that customer.
A: Open the customer profile and click Cancel Recurrings at the top right of the profile tabs. This stops all future recurring charges for that customer.
Q: How do I add a new transaction to an existing customer?
A: Open the customer profile and scroll to the Orders section. Click New, select the campaign and the products to charge, then click Save. The transaction processes using the customer's saved payment method.
A: Open the customer profile and scroll to the Orders section. Click New, select the campaign and the products to charge, then click Save. The transaction processes using the customer's saved payment method.
Q: How do I check or update a customer's payment information?
A: Open the customer profile and go to the Payment Info tab. The card on file is displayed there. Click the edit icon on the card to update the details, or click Add to add a new payment method.
A: Open the customer profile and go to the Payment Info tab. The card on file is displayed there. Click the edit icon on the card to update the details, or click Add to add a new payment method.
Q: How do I refund or void a transaction?
A: Open the customer profile and scroll to the Orders section. Click the Order ID of the order you want to refund. In the order detail, open the Transactions tab, find the charge, and click Refund. If the charge has not yet settled, you may see a Void option instead — voiding cancels the charge before it posts to the customer's card. For a full guide, see How to Process Refunds for Customer Transactions.
A: Open the customer profile and scroll to the Orders section. Click the Order ID of the order you want to refund. In the order detail, open the Transactions tab, find the charge, and click Refund. If the charge has not yet settled, you may see a Void option instead — voiding cancels the charge before it posts to the customer's card. For a full guide, see How to Process Refunds for Customer Transactions.
Q: How do I retry a failed recurring charge for a customer?
A: Open the customer profile and scroll to the Orders section. Find the recurring order with the failed charge and click Run Recurring on that row. If the button is not visible, the subscription may be inactive — reactivate it first so the button appears. The system will immediately retry the charge against the customer's current payment method. For details, see How do I force a rebill charge?
A: Open the customer profile and scroll to the Orders section. Find the recurring order with the failed charge and click Run Recurring on that row. If the button is not visible, the subscription may be inactive — reactivate it first so the button appears. The system will immediately retry the charge against the customer's current payment method. For details, see How do I force a rebill charge?
Q: How do I change a customer's next billing date?
A: Open the customer profile and scroll to the Orders section. Find the recurring subscription row and click the edit icon. In the edit form, update the Next Billing Date to the desired date and save. For a full guide, see How to Modify Recurring Charge Amounts and Rebill Dates for Existing Customers.
A: Open the customer profile and scroll to the Orders section. Find the recurring subscription row and click the edit icon. In the edit form, update the Next Billing Date to the desired date and save. For a full guide, see How to Modify Recurring Charge Amounts and Rebill Dates for Existing Customers.